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Booking procedure, payment terms and remittance |
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1.1 |
Guests should complete the enquiry form to check availability. |
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1.2 |
If guests choose to proceed with a formal booking, they must complete a
booking form (available upon request). |
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1.3 |
For guests booking from the UK, the completed booking
form must be signed and returned with a non-returnable deposit of £250.
Cheque should be made payable to: Mr. R Taylor and mailed within 5 days
to: Mr. R Taylor, Marbury, Linksway, Upton, CHESTER, CH2 1EA.
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1.4 |
For guests booking from the USA or overseas, the
completed booking form must be signed and returned with a non-returnable
deposit of $350. Cheque should be made payable to: Mr. R Taylor and
mailed within 5 days to: Mr. R Taylor, Marbury, Linksway, Upton,
CHESTER, CH2 1EA. UK |
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1.5 |
A booking will only be considered firm, when the deposit
has been received and when we have confirmed the booking in writing to
the guest. |
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1.6 |
Provisional bookings will be held for the guest for five (5) working
days. |
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1.7 |
The balance is due eight (8) weeks before the date you arrive at the
villa. No reminder will be issued. |
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1.8 |
Bookings made within eight (8) weeks of departure are payable in full at
the time of booking. |
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1.9 |
A £100/$141 per week is required as a security deposit
(against loss or damage), which must accompany your final payment (this
will be returned in full not later than four (4) weeks following return
home upon receipt of a satisfactory management report that there has
been no loss or damage to the villa). |
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1.10 |
You may change your booking, in which case we will make
every effort to accommodate any requests. There is a £25/$35 fee per
week for this service. |
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1.11 |
Minimum booking period is one week (7 days), unless
special arrangements have been made at the time of booking. |
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2 |
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Cancellation |
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2.1 |
You may cancel the booking at any time after it has been confirmed,
subject to clause 2.3 below. |
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2.2 |
Cancellation must be in writing, we reserve the right to cancel the
booking if payment has not been received in accordance with clauses 1.7
and 1.8 above. |
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2.3 |
The following cancellation charges apply to all rentals
cancelled in accordance with clauses 1.7 and 1.8 above:
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any cancellation, loss of full rental deposit |
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30-60 days cancellation, 50% of total rental |
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within 30 days cancellation, 100% of total rental |
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2.4 |
The security deposit is not subject to cancellation
charges and would be refunded in full. |
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2.5 |
All cancellations are subject to a £25 administrative
fee (or the equivalent in US dollars). |
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3 |
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Alterations by the guest |
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3.1 |
If once the booking has been accepted, the guest wishes
to make any alterations to the booking detail, we will do all we can to
assist you provided that the request is made in writing (e-mail is
acceptable) by the person who has signed the booking form. |
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3.2 |
Some alterations may incur an administrative fee of £25
(and the equivalent in US dollars). |
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3.3 |
Material alterations may be treated as a cancellation. |
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3.4 |
Any alterations made less than nine (9) weeks before the
date of arrival, may be treated by us as a cancellation and so subject
to the cancellation charges, outlined in 2.3 above. |
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4 |
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Cancellations by us |
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4.1 |
In the unlikely event of cancellations by us, we will inform you as soon
as reasonably practicable and fully refund you any monies you have paid. |
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5 |
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Accommodation |
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5.1 |
The villa provided is only for the use of persons named by the guest on
the booking form. |
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5.2 |
Sub-letting, sharing, or assigning are strictly prohibited. |
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5.3 |
The villa will be available to guests after 4.00 pm Florida time on the
day of arrival, unless otherwise agreed. |
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5.4 |
The villa must be vacated by 10.00 am Florida time on the day of
departure unless otherwise agreed. |
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5.5 |
An adult must accompany guests under the age of 18.
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6 |
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Use of swimming pool and spa |
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6.1 |
Swimming pools and spas are dangerous and ours is not to be used by
children without adult supervision. |
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6.2 |
We will not be liable for any loss or injury resulting from the use of
the villa and the pool and spa. |
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6.3 |
No bubble bath or similar liquids are to be used in the pool and spa. |
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6.4 |
For your own safety, glass or bottles are not allowed in the pool or
spa. |
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6.5 |
You will be liable for the full cost of any damage (including loss of
rental income while any damage is repaired) if you do not adhere to the
swimming pool and spa terms and conditions. |
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7 |
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Use of utilities |
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7.1 |
Normal usage of gas, water and electricity is included in the rental
price. |
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7.2 |
You will be subject to the full costs of any additional charges if
utility bills for the period of your stay are in excess of 10% above
normal usage. |
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7.3 |
Cable TV is provided and is included in the rental price. |
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8 |
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Loss and damage |
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8.1 |
Our management company will advise us of any loss or damage to the villa
immediately following your departure. |
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8.2 |
We will be fully reimbursed by the lead renter for any loss or damage
incurred during the duration of your stay as outlined in clause 1.9
above |
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8.3 |
Any loss or damage costing above the security deposit will be fully
reimbursed by the lead renter within one week (7 days) of departure. |
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9 |
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Insects and pests |
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9.1 |
Insects and pests are inevitably present in the Florida climate. Within
reason, this is normal and we cannot take action to eradicate it. |
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9.2 |
The villa receives periodic pest control treatment. Only when, in our
reasonable opinion, pests in the living accommodation are a serious
nuisance will further action be taken. |
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10 |
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Complaints |
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10.1 |
In the unlikely event that the guest has any reason for complaint or
dissatisfaction, they must contact our management company, Doral Woods
on 407 931 3295, so that speedy and remedial action is taken. |
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11 |
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Passports and travel documents |
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11.1 |
Passports and visas are your personal responsibility. |
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11.2 |
We make no representations and provide no advice, orally, in writing, or
otherwise in relation to your passport or visa requirements to enter
into and remain in the USA. |
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11.3 |
You should confirm all passport and visa requirements with the American
Embassy before booking the villa. |
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12 |
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Smoking |
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12.1 |
For the comfort and safety of guests, our villa is non smoking. |
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13 |
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Animals and pets |
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13.1 |
Animals and pets are not permitted in the villa. |
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14 |
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Force majeure and liability limitation |
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14.1 |
We accept no responsibility for and shall not be liable in respect of
any loss or damage or alterations, delays or changes arising from
circumstances outside our control such as war or threat of war, fire or
adverse weather conditions, government action, technical problems with
transport, closure or congestion at airports, cancellations or changes
of schedules by airlines, theft from the villa premises (both interior
and exterior including garage, pool and spa areas). |
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14.2 |
In the event that weather conditions fall below fifty (50) degrees
centigrade, the pool heating will automatically shut off to prevent
damage. No refund will be given in this event. |
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14.3 |
In the unlikely event of us being negligent and/or in breach of our
contract with you, our liability shall be limited to the cost of your
booking with us. |
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14.4 |
We accept no responsibility in respect of any loss or damage for which
you are, or should be insured or entitled to indemnity from any third
party. |
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15 |
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Accuracy of information |
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15.1 |
A great deal of care has been taken to ensure the
accuracy of information we have provided. However, facilities and
services may not be open or available due to renovation/maintenance
works, adverse weather etc. Where we are aware that a facility or
service advertised in the information provided will not be available
during the period of your stay, we will take steps, wherever possible,
to notify you prior to travel. Some furniture may also differ to that
advertised. |
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16 |
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Travel |
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16.1 |
All transportation by air, land or sea is subject to the terms and
conditions of the company providing the transport and not us. |
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17 |
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Governing law |
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17.1 |
The laws of England and Wales shall apply to this
contract and any other claims |
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Finally, we strongly recommend that you take out travel and
medical holiday insurance to cover unforeseen circumstances which
may necessitate the cancellation of your booking |
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